A non-refundable deposit is required to secure a booking and will be requested to secure any booking made. The full balance is due to be paid three days prior to the day of delivery by cash or credit/debit card. We cannot accept cheques at delivery. Cheque payments cannot be accepted any later than 10 days before the delivery date and must be showing as cleared in funds in Your Event Cover’s company account prior to the delivery. In addition, if the Customer defaults on payment Your Event Cover reserves the right to place the matter in the hands of their debs recovery agents, without prior warning, in writing, and shall be entitles to a full reimbursement of any fees or disbursements paid to the debt recovery agent to aid recovery of monies outstanding to Your Event Cover.

Your Event Cover Insurance covers our equipment for all risks excluding theft, wanton damage or vandalism. The Hirer shall be responsible for an excess for the first £1000 of any claim unless this has been waivered. Excess waiver fees are calculated individually for each hire in relation to their cost. The fee can quickly be calculated at time of quotation. Your Event Cover insurance includes full public liability cover of 2 million pounds. Security of unattended equipment is the full responsibility of the hirer especially if the site is not the hirer’s land; we strongly advise that the hirer arranges security for the duration of the hire as loses will not be covered by Your Event Cover Insurance. The hirer will be responsible for all equipment hired until collected by Your Event Cover employees. If there is a delay in collection then the hirer must ensure that al equipment is secured in order to prevent theft/damage. If Your Event Cover employees cannot gain access to equipment hired then this will remain the responsibility of the hirer until such times it can be collected.

If extreme weather is forecast during the hire period, we have the right to decline the erection and use of the structure. This is for the safety of all concerned. A wind management plan will be supplied to the Hirer and it is their responsibility to ensure that this is followed. Your Event Cover employees monitors wind forecast daily and if gusting winds which exceed those set out in our wind management plan are predicted we will endeavour to contact the Hirer and give advice on action to be taken. If the wind management plan is not followed the Hirer will be liable for any damages, claims by third parties or costs as a result of this not being followed. Hirers will be liable for the full hire fee in the event of late cancellation due to weather. Hirers must be aware of this possibility especially during the winter months. Additional insurance is available at the hirer’s request, which will cover the cost of cancellation / site changes etc. (please ask for details).

Any equipment found damaged or missing during the hire period will be repaired or replaced ate the hirer’s expense. No items or objects should be stuck to, fixed to, or suspended from the marquee sides, roofs or framework. If tape is used anywhere on the marquee structure a minimum charge of £50 will be levied for cleaning any residue. A soiling charge of £5 per chair will be incurred to cover the cleaning costs of the fabric. If a chair or any item is deemed too soiled to be cleaned then the hirer will be liable for the costs of replacement.

Typically collection will be made within three days of your booking date and appropriate measures should be made to allow our staff access to the site. If we cannot gain access due to the property being vacant of the venue being locked the hirer will be charged the additional days rate for the equipment they have hired. If the hirer needs a specific date or time for collection it is the hirers responsibility to put this in writing to Your Event Cover at least two weeks prior to the hire date.

When the marquee has been erected and all exits or openings agreed, this should not be altered or tampered with in any way as this may render the structure unsafe.

It is expected that if flooring is ordered the ground will be suitably flat to accommodate the type of floor used. Your Event Cover cannot be held responsible for any uneven finish to the floor caused by pitting or bumps on the surface beneath, the hirer should arrange to level surfaces as much as possible prior to marquee erection. If the marquee build is delayed or cancelled due to the site being ill prepared this may result in loss of the booking deposit and Your Event Cover cannot be held liable. Grass surfaces must be cut short and all debris including fouling by dogs must be removed prior to the build.

For the safety of all concerned, the hirer may not enter the structure during the time of the marquee being built. Your Event Cover cannot be held responsible for any injury or damage sustained by the public in or around the marquee during the hire period. Under no circumstances should the hirer alter or tamper with any electrical appliance or power lead following installation. This includes extension cables. The hirer should nit “plug in” any electrical appliance or power lead to existing extension cables without first discussing this with a Your Event Cover representative as this can lead to mains power being overloaded resulting in tripped fuse boxes.

Your Event Cover will not accept liability and you may be liable for part/full hire fee:

1. When the marquee build is delayed or cancelled due to the site being inaccessible or ill prepared or in any instance where the site is deemed unsafe by Your Event Cover representatives.
2. Delay or cancellation due to adverse weather conditions.
3. Delay or cancellation due to the hirer not obtaining permission from the public or local authority.